Every quarter Language Leads hold pool meetings to share and discuss the latest guidelines/workflows updates, language reforms and the most common, impactful or important errors with all pool members. These meetings should also serve as a discussion platform for the whole pool.

Quarterly Pool Sync Guidelines and Best Practices:

• • Native Language Communication: All discussions should be conducted in the native language of the pool members. This facilitates clear communication, enhances understanding, and encourages more open and nuanced discussions.

  • Focus on Core Aspects: The primary focus of these meetings should remain on linguistic and technical aspects of the work.

  • Discussion of TTSG/Guidelines Updates: Dedicated time should be allocated to thoroughly discuss any recent updates to the TTSG or other relevant linguistic guidelines. This includes explaining the rationale behind changes and addressing any potential ambiguities.

  • Suggestion of Potential TTSG/Guidelines Updates: Pool members are strongly encouraged to actively contribute by suggesting potential updates or improvements to the TTSG and other guidelines. This collaborative approach ensures that guidelines evolve to meet real-world challenges and reflect the collective expertise of the team.

  • Avoid Irrelevant Topics: To maintain focus and efficiency, discussions should strictly avoid topics that are not directly related to guidelines, language, or technical aspects. This specifically excludes discussions concerning volumes, rates, or other administrative or commercial matters. These topics are typically addressed through different channels and are not appropriate for a linguistic sync.

  • Anonymized Quality Discussions: When discussing quality issues, it is imperative to do so in an anonymized manner. The focus should be on the errors themselves and the underlying causes, rather than on the performance of individual linguists. This fosters a safe and constructive environment for learning and improvement, without creating an atmosphere of personal critique. Examples of common errors should be presented without attributing them to specific individuals.

Note: the meetings are recorded and transcribed by AI assistant.